We are committed to providing responsive and professional communication with all clients, prospective partners, and enquiries. Whether you wish to discuss service requirements, request a proposal, schedule a consultation, or provide feedback regarding our services, we welcome your contact. The contact information and form below provide multiple channels for reaching our team.
Monday to Friday: 09:00 to 17:30 (GMT)
We aim to answer all telephone enquiries within one business hour during operating hours. For urgent issues outside normal business hours, please leave a detailed message and we will respond as soon as possible.
All correspondence, invoices, and formal documentation should be addressed to:
Business Hours and Response Times
Monday to Friday: 09:00 to 17:30 (GMT)
Saturday and Sunday: Closed (no staff availability)
Bank Holidays and UK Public Holidays: Closed (no staff availability)
For urgent issues requiring support outside normal business hours, please contact our emergency support line. Calls will be returned as soon as possible after business hours resume.
Please complete the contact form below to submit enquiries regarding our services, request proposals, or schedule consultations. This form enables us to gather necessary information for appropriate response and routing to the correct team member.
The best contact method depends on your situation. For immediate assistance with urgent issues, telephone contact is recommended. For service proposals, detailed enquiries, or non-urgent matters, email provides clear documentation. Our online contact form is appropriate for general enquiries and information requests.
Our office operates Monday to Friday from 09:00 to 17:30 (GMT). We are closed on weekends and UK bank holidays. For urgent support outside normal hours, emergency contact procedures are available for existing clients.
Response times vary by enquiry type. Telephone enquiries receive responses within one hour during business hours. Email enquiries receive initial responses within four business hours. Service emergencies receive immediate response regardless of time.
Yes, office visits are welcome by appointment. Please contact us via telephone or email to schedule a suitable time to discuss your requirements in person.
Standard support is available during business hours. Existing clients with critical system failures may access emergency support procedures. Emergency support is arranged through individual service agreements.
All personal information you provide is protected according to UK GDPR and Data Protection Act 2018 requirements. We use your contact information only to respond to your enquiry and to provide services you have requested. Please see our Privacy Policy for detailed information.
We value feedback regarding our services and take complaints seriously. If you have experienced a service issue or have feedback regarding our operations, please contact our management team directly. Complaints will be reviewed promptly and responded to within 10 working days. Detailed complaints procedures are available in our Terms and Conditions and on request.
If you have questions regarding how ByteWorks UK handles your personal information, wishes to exercise rights under UK GDPR, or has privacy concerns, please contact our Data Protection Officer at with the subject line "Data Protection Enquiry". These enquiries receive priority response within 5 working days.
For legal enquiries or compliance-related matters, please contact our registered office address provided above. Mark correspondence "Legal and Compliance Matter" and it will be routed appropriately. A response will be provided within 10 working days.
ByteWorks UK Ltd is committed to providing professional and responsive communication. We appreciate your patience and will make every effort to address your enquiries promptly and professionally.